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1.  What is a boutique business? We are a small curated collection of rentable items. We love finding unique and beautiful pieces that we can share with you.

2. What is Self Pick Up & Return?  We package everything you're going to rent and you pick it up from our location. Rentals are for 48 hour periods. Additional time is added in 24 hour blocks @ full price for additional time.

3. What is included in Delivery & Pick Up? We will deliver your items to the location and return for pick up. They must be rinsed and repackaged. ( We clean them ourselves as they are fragile ) Delivery and pick up pricing is within a 30 mile radius of the DFW airport. If outside of that area, we can discuss the details and the cost.

4. What does Installation include? We will deliver and set up the rentals and tables as you've directed.  (We do not bus tables and repackage - this should be done by you or hired staff at larger events.)

5. Do you have a minimum order to rent your mixed & match china?  Yes, we do have a minimum on our china rentals of $100.

6. What forms of payment do you accept?  We accept cash, money orders, checks, Zelle, Mastercard & Visa. Our preferred method of payment is Zelle. 

7. Do I have to put a reservation deposit down on an item to reserve it?  Yes, we require a 50% non-refundable retainer fee upon reserving our pieces for your event. We also require a signed contract to be on file for all rentals.

8.  Do you require a Damage Deposit?  Yes, we do require a Damage Deposit in the form of a current credit card being on file on your signed contract while you have the rentals in your possession.

9. Are refunds available if I decide to cancel?  Southern Charm China does not issue refunds for any reason. We are flexible with moving your rental date if the items you need are available at the new time.

10. What are your office hours:  9 - 5pm by phone or text. In person consult available by appointment.

11.  How far in advance should we reserve our items?  All of our china is vintage, so if you have your heart set on a certain piece you need to go ahead and reserve it as soon as possible.

12.  Where is Southern Charm China Located?  We are located in Coppell by appointment only.  We will provide our address when you rent from us.

13.  How long is the rental period?  Most rentals are for one day  - 24 hours.  Except on the weekends.  Pickups for weekend rentals are Friday - by appointment only.  Returns are scheduled on Mondays before 12 pm or another day's rental will be charged.  An appointment time must be made for returns. *There are no drop offs allowed for returns.

14. What if it is raining? Do I get my deposit money back?  No, we do not refund due to rain. We can reschedule your rental date if you have not come and picked up your item.  If you have already picked up your items and you have it in your possession then it is considered rented whether it is raining or not. 

15. What happens when I break something or damage it?  If an item is lost , broken, or damaged, PLEASE call text or email us right away.  If an item is lost or destroyed, there will be a replacement charge of $45 per damaged or lost piece.

16.  How do I reserve rentals?  Please email southerncharmchina@gmail.com a list of the items you want to rent.  We will then send you an estimate and confirm availability of your rental date. Once you've agreed, we will send you an invoice, contract and instructions on how to proceed with your rental.  

17.  Do you have other vendors that you recommend?  Yes, Southern Charm China has worked with some incredible vendors in the Dallas ~ Fort Worth area. We'd love to promote other services and vendors.

18.  Do you work with a florist to provide florals? Yes - I work with Faith's Flora. 

19. Can I change my order after I signed the contract & deposit is made? You can add to your order at anytime up to 3 days before your event if the items are the same or greater. You are allowed 2 change orders - after two there will be a $20 change order fee included. Once the contract is signed, you can not deduct the monetary value of rentals from the total on your contract.

20. What is a luxury picnic? A picnic that is furnished with every gorgeous item you need for a memorable moment. With every picnic, you can expect: a beautiful hand-crafted low wood table. Plush rugs and pillows. Candles (to set any mood) Beautiful plates, glasses, silverware, and napkins. Don’t stress about setting it up or breaking it down: set-up and clean-up are both included in your booking! You can add a charcuterie board and beverages for an all in one package. * This feature will be coming soon to Southern Charm china.